Privacy Policy
Entity Name: Dr Suzette Goldwasser (trading as The Human Practice Psychology)
Practice Locations:
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Caulfield South Clinic – 2B Raymond Grove, Caulfield South 3162
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Elsternwick Clinic – 214 Glen Huntly Road, Elsternwick VIC 3185
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Sandringham Sports Physio – 150 Tulip Street, Cheltenham VIC 3192
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Telehealth (postal correspondence: PO Box 2249, Caulfield Junction VIC 3161)
Email: humanpracticepsychology@gmail.com
Phone: 0490 667 063
1. Purpose
This Privacy Policy describes how your personal information is collected, used, stored, and disclosed by Dr Suzette Goldwasser (trading as The Human Practice Psychology) (“The Human Practice Psychology”, “we”, “us”, or “our”) in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to protecting the privacy and confidentiality of personal and health information provided to us by clients, referrers, and other individuals.
2. What Information We Collect
We collect and hold personal information that is necessary to provide psychological services, including personal details, health information, referral and payment details, telehealth data, and any other information relevant to your care.
3. How We Collect Information
We collect personal information directly from you during intake, sessions, or correspondence. Information may also be collected from your referring doctor, other health professionals, third-party funders, or family members (only when clinically appropriate and with your consent, unless required by law).
4. Purpose of Collection
Your personal and health information is collected primarily to provide psychological assessment and therapy, communicate with relevant professionals, administer bookings and payments, maintain clinical records, and meet legal and regulatory responsibilities.
5. Use and Disclosure of Personal Information
Your personal information will not be disclosed except with your consent, when required by law, to coordinate care, to funding bodies for payment or audit purposes, or to professional advisors bound by confidentiality agreements.
6. Storage and Security
All client information is stored securely in accordance with professional and ethical standards. Electronic records are stored using Halaxy, a secure, encrypted, password-protected practice management platform compliant with Australian privacy standards. Telehealth sessions use secure platforms. Records are retained as required by law and then securely destroyed.
7. Access and Correction
You may request access to or correction of your personal information by contacting us in writing. We will respond within a reasonable timeframe. Access may be limited in certain cases, and reasons will be provided.
8. Anonymity and Pseudonymity
Where lawful and practicable, you may remain anonymous or use a pseudonym when contacting us. However, full identifying information is required to provide psychological services.
9. Cross-Border Disclosure
Your personal information is generally stored within Australia. If third-party providers (e.g., Halaxy or telehealth platforms) store data overseas, we take reasonable steps to ensure compliance with Australian privacy standards.
10. Website and Email Communication
We may collect non-identifying website data for analytics. Emails are stored securely but may not be encrypted. Avoid including sensitive information unless agreed.
11. Complaints and Enquiries
If you have privacy concerns, please contact Dr Suzette Goldwasser via email at goldwasserpsychology@gmail.com, phone 0490 667 063, or mail to PO Box 2249, Caulfield Junction VIC 3161. If unresolved, contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au or 1300 363 992.
12. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in law or practice. The most current version will be available upon request.
Document owner: Dr Suzette Goldwasser (trading as The Human Practice Psychology)
ABN: 75195353073
Date last updated: October 2026